Not all IT Support is Created Equal
Whether you call on us for ad-hoc expertise or require a comprehensive support contract, SCS support is designed to never let you down through;
- Guaranteed and Audited Response Times - for example;
- 1hr response time to any cases logged via telephone
- Average response to server hardware breakdown: 1 hour, 31 mins
- 100% achievement against SLAs since 2005 on hardware breakdown
- Proactive Support - our investment in a remote monitoring service provides instant alerts to server issues, before you even know they exist
- Minimised Disruption - remote administration of servers and workstations minimises response times and reduces the need for on-site call-outs
- Unlimited Telephone Support - ongoing free technical advice and guidance
- Comprehensive On-site Support - covering both on-site and remote users
- Out of Hours Cover - giving you complete peace of mind
Can your IT support provider offer the same?
Why not schedule an IT review to obtain a no-obligation tailored quotation, or simply contact us to find out more about how we can help. More on why choose SCS.
