IT Support

If you want peace of mind from your IT services, then you need proactive specialists who
will keep them running smoothly. You can be assured that you can rely on our Service
Level Agreement (SLA) with you.

SCS IT Support offers a range of benefits.

Guaranteed and audited response times
• a 1 hour response time to any cases logged via phone
• average 1.5 hours on-site response to server failure
• 100% achievement against SLAs since 2005 on all hardware breakdown

Instant alerts to issues and problems
• industry-leading remote monitoring for early identification and prevention of server issues

Reduced on-site call outs
• remote administration of servers and workstations resolves issues quickly and with minimal disruption

Secure and outsourced environment
• for spam, virus, web filtering, email and hosting

Generous customer referral programme
• offering significant discounts on support renewals

Unlimited telephone support
• free and friendly technical advice and guidance

Access to leading industry specialists
• giving you a competitive edge in your marketplace

If our service is of interest to you please contact us to learn more.

We also offer IT consultancy.
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We understand that your IT is crucial to
your business. That's why we don't just
make promises, we keep them.

We promise that:
  • We will not let you down
  • We will send out an engineer that you will know
  • We will keep you informed of how & when things will be resolved
  • We will always respond within our Service Level Agreements
  • We will tailor our services to suit your needs
  • Our relationship will be mutually beneficial

Jerry Parker
Managing Director, SCS
Lincoln Security

“Excellent Customer Service”

“Lincoln Security Limited has entrusted SCS Technology
Solutions to successfully manage, maintain and upgrade its
computer network system over a number of years. SCS operate
professionally and efficiently, offering excellent customer service
with confidence. SCS are totally reliable, helping us to confidently
offer the same service to our clients. A perfect partnership!”

Julie Froggatt, Installations Director.
Lincoln Security.

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